EN 
ES Refund Policy
Updated: March 2024
Customer satisfaction is one of the Company's priorities. Consequently, we offer our customers the option to request a refund in the event that they are not satisfied with our professional support services.
If you wish to request a refund, you will need to complete and submit the Contact Form, clearly indicating the reason for the refund.
Response deadlines
The refund request will be evaluated within 24 hours of receipt. Our Customer Service Department will review the reasons and particular circumstances of your case to assess whether to approve or deny the requested refund. In any case, the client will be informed of the result of their request.
The Client must make the refund request within a maximum period of 120 days from receiving our email confirming the successful payment of our professional services. After this period, no refunds will be approved, except in particular cases, depending on the circumstances and at the express discretion of the Company.
Eligibility
In the event that you are requesting a refund for multiple electronic travel document orders, each request must be completed individually.
Customers whose Electronic Travel Document has not been submitted to the Government on the date of the refund request will be considered eligible for a full refund.
Customers whose Electronic Travel Document application has been approved by the Government and official fees have been incurred will be considered eligible for a refund of our service fee. In the event that a request for refund of an approved application is accepted, the fee charged by the Government for the evaluation of the approved application is non-refundable; except in particular cases, depending on the client's circumstances.
Customers whose request for an Electronic Travel Document has been denied by the Government are considered eligible for a full refund upon request and in accordance with the particular circumstances of their case, in accordance with our professional service guarantee and subject to compliance with our Terms and Conditions.
The costs of auxiliary services will not be reimbursed in any case.
Repayment terms
The refund will be issued within 24 hours of receiving the request using the same payment method that the client has used to pay for our professional services.
A confirmation email will be sent to the customer as soon as the refund has been issued.
Depending on the customer's payment entity, the refunded amount may take up to ten (10) business days to be received.
If you need more information about our Refund Policy, you can contact us via Contact Form.
Customer satisfaction is one of the Company's priorities. Consequently, we offer our customers the option to request a refund in the event that they are not satisfied with our professional support services.
If you wish to request a refund, you will need to complete and submit the Contact Form, clearly indicating the reason for the refund.
Response deadlines
The refund request will be evaluated within 24 hours of receipt. Our Customer Service Department will review the reasons and particular circumstances of your case to assess whether to approve or deny the requested refund. In any case, the client will be informed of the result of their request.
The Client must make the refund request within a maximum period of 120 days from receiving our email confirming the successful payment of our professional services. After this period, no refunds will be approved, except in particular cases, depending on the circumstances and at the express discretion of the Company.
Eligibility
In the event that you are requesting a refund for multiple electronic travel document orders, each request must be completed individually.
Customers whose Electronic Travel Document has not been submitted to the Government on the date of the refund request will be considered eligible for a full refund.
Customers whose Electronic Travel Document application has been approved by the Government and official fees have been incurred will be considered eligible for a refund of our service fee. In the event that a request for refund of an approved application is accepted, the fee charged by the Government for the evaluation of the approved application is non-refundable; except in particular cases, depending on the client's circumstances.
Customers whose request for an Electronic Travel Document has been denied by the Government are considered eligible for a full refund upon request and in accordance with the particular circumstances of their case, in accordance with our professional service guarantee and subject to compliance with our Terms and Conditions.
The costs of auxiliary services will not be reimbursed in any case.
Repayment terms
The refund will be issued within 24 hours of receiving the request using the same payment method that the client has used to pay for our professional services.
A confirmation email will be sent to the customer as soon as the refund has been issued.
Depending on the customer's payment entity, the refunded amount may take up to ten (10) business days to be received.
If you need more information about our Refund Policy, you can contact us via Contact Form.
